I needed to recover my user account / password through Voya recently for a corporate 401k. They needed to send me 3(!) SMS messages in the process. One to get

I needed to recover my user account / password through Voya recently for a corporate 401k. They needed to send me 3(!) SMS messages in the process. One to get the username (with a valid email address). One more to request to change the password. And one more to actually change the password.