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I was recently surprised to learn that MattressFirm will only let you use their phone number for sales, not anything to do with an existing order. There is a ch
by morpheuskafka 4y ago
I was recently surprised to learn that MattressFirm will only let you use their phone number for sales, not anything to do with an existing order. There is a chat, but no email. The contact form doesn't even have a free text entry, you can only choose the general topic and then presumably wait for a reply to even start the conversation.
I do not like the trend of companies being difficult to contact and identify at all. Looking for bed frames online, numerous sites had no identifiable information about the corporate identity of the business, ownership, or contact info. And then there's the stuff on Amazon were literally no one knows where it is coming from.
For me at least, having a real contact method is a significant indicator of trustworthiness and quality, whether or not I need to use it.
- sofixa 4y ago> numerous sites had no identifiable information about the corporate identity of the business, ownership, or contact info That part is mandatory in some EU countries (at least France and Germany) - legal information, as well as at least an address (usually also an email and phone). It makes it easier to know what you're dealing with.
- MarkSweep 4y agoAh, so that’s why German websites often have a “impressium” section. https://en.wikipedia.org/wiki/Impressum https://en.wikipedia.org/wiki/Impressum
- sethammons 4y agoI just bought an expensive mattress from them and had a problem. I googled their name and my town and called them and got immediately through to the store itself.