That could be handled much better in that case. "Dear valued customer"... You know that I haven't logged in over 10 year, don't use the service and never paid a

That could be handled much better in that case. "Dear valued customer"... You know that I haven't logged in over 10 year, don't use the service and never paid anything. I'm not a valued customer. Why not just write: Hey, we notice that your account isn't actively use, click here to close it.