I've started adopting a similar soft approach along these lines myself. My wife and I are Ubuntu Linux users at home, but our families know us as simply compute

I've started adopting a similar soft approach along these lines myself. My wife and I are Ubuntu Linux users at home, but our families know us as simply computer savvy. Often enough someone will call us with Windows-specific questions, which I'll try and answer to the best of my ability; however, when faced with what sounds like a research project I err on the side of stupidity. "No, I don't know why your new smartphone won't sync with all three of your business accounts as well as your personal email." So far, this kind of answer has been far better received than spending hours troubleshooting frustrating corner cases from trying to shoehorn off-the-shelf gadgets into situations they probably weren't meant for anyway. At worst, that makes me lazy, but I'm okay with that as long as I'm not known as the ill-tempered son-in-law who won't just help out his aunt and uncle without coping an attitude.