3 ms·

Ironically the EU warranty rules are still in place and it feels to me like this would probably break them. EVGA can say "Britain has become an bad place to do

by throwaway821909 4y ago

Ironically the EU warranty rules are still in place and it feels to me like this would probably break them. EVGA can say "Britain has become an bad place to do business post-Brexit" and leave, plenty of people, especially young people who buy graphics cards, would support it (but probably wouldn't care enough to import their products from elsewhere). But to stay and then make your customers responsible for unexpected charges when your own product turns out to be faulty, seems like a bad sign.

buildbot 4y ago
But that is how repairs and warranties work across international borders? Unless there are trade agreements that say otherwise. It sounds like this person got a new GPU as a warranty replacement, and customs was like, well, this is such and such tariff. And typically, companies and people will just ignore you if you ask them to do something they think is illegal, like saying an item is gift when shipping internationally. People try to get me to pull this when shipping on eBay to save on the import costs all the time.
- gambiting 4y ago
  There is a tariff code specifically for warranty replacements though, and EVGA doesn't use it because they are incompetent. If they did, no customs duties would be charged. I had to send my other GPU to Nvidia for replacement, they shipped a brand new card for me from Hong Kong and.....no customs charges. Why? Because paperwork was done correctly and indicated this was a replacement. EVGA includes paperwork as if it was a brand new card sold to a new customer, which it is not - and again, I'm not the first person to complain about this to them, but they just refuse to do it correctly for some reason, effectively sticking out their middle finger to all their UK customers(who maybe only bought EVGA to get their excellent support, and instead got.....this).
  - buildbot 4y ago
    I disagree, seems like Nvidia actually violated the tarrif code: https://www.gov.uk/guidance/using-outward-processing-to-process-or-repair-your-goods https://www.gov.uk/guidance/using-outward-processing-to-proc... "For replacements, you will be charged VAT on the full VAT replacement value."
    - gambiting 4y ago
      No they didn't, because the replacements are zero VAT rated. You include the original invoice for sale showing that VAT was originally paid and then the replacement becomes 0% VAT rated on import. So the page is correct, but it doesn't tell you that in most cases for commercial goods the VAT due is 0%. You would be liable for VAT if the original didn't have VAT paid for, or if you couldn't prove that it did.
  - buzer 4y ago
    I don't know what the rules are in UK these days, but in EU you can always deal with the seller (assuming they still exist). That would be guaranteed to be free for you. If they want to import replacement they can do that & deal with the customs. https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32019L0771&from=EN#d1e1200-28-1 https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CEL... & https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm#shortcut-2 https://europa.eu/youreurope/business/dealing-with-customers...
    - switch007 4y ago
      Indeed. Resellers telling you to deal with the manufacturer is such a massive shirking of responsibility

buildbot 4y ago

But that is how repairs and warranties work across international borders? Unless there are trade agreements that say otherwise. It sounds like this person got a new GPU as a warranty replacement, and customs was like, well, this is such and such tariff. And typically, companies and people will just ignore you if you ask them to do something they think is illegal, like saying an item is gift when shipping internationally. People try to get me to pull this when shipping on eBay to save on the import costs all the time.

gambiting 4y ago
There is a tariff code specifically for warranty replacements though, and EVGA doesn't use it because they are incompetent. If they did, no customs duties would be charged. I had to send my other GPU to Nvidia for replacement, they shipped a brand new card for me from Hong Kong and.....no customs charges. Why? Because paperwork was done correctly and indicated this was a replacement. EVGA includes paperwork as if it was a brand new card sold to a new customer, which it is not - and again, I'm not the first person to complain about this to them, but they just refuse to do it correctly for some reason, effectively sticking out their middle finger to all their UK customers(who maybe only bought EVGA to get their excellent support, and instead got.....this).
- buildbot 4y ago
  I disagree, seems like Nvidia actually violated the tarrif code: https://www.gov.uk/guidance/using-outward-processing-to-process-or-repair-your-goods https://www.gov.uk/guidance/using-outward-processing-to-proc... "For replacements, you will be charged VAT on the full VAT replacement value."
  - gambiting 4y ago
    No they didn't, because the replacements are zero VAT rated. You include the original invoice for sale showing that VAT was originally paid and then the replacement becomes 0% VAT rated on import. So the page is correct, but it doesn't tell you that in most cases for commercial goods the VAT due is 0%. You would be liable for VAT if the original didn't have VAT paid for, or if you couldn't prove that it did.
- buzer 4y ago
  I don't know what the rules are in UK these days, but in EU you can always deal with the seller (assuming they still exist). That would be guaranteed to be free for you. If they want to import replacement they can do that & deal with the customs. https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32019L0771&from=EN#d1e1200-28-1 https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CEL... & https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm#shortcut-2 https://europa.eu/youreurope/business/dealing-with-customers...
  - switch007 4y ago
    Indeed. Resellers telling you to deal with the manufacturer is such a massive shirking of responsibility