On more than one occasion, I’ve had Adobe customer service reps outright lie in attempts to convince me not to cancel creative cloud. For example, I wanted to

On more than one occasion, I’ve had Adobe customer service reps outright lie in attempts to convince me not to cancel creative cloud. For example, I wanted to cancel my CC subscription, and when I contacted their terrible chat support (fuck Adobe for not letting me cancel it on my own? and they offered me two months free. I said no. They upped it to four months free, and I specially asked if I could cancel after the four free months if I wanted. The Adobe customer service person said “of course, no proven”. Four months later, I try to cancel and guess what? They are saying I agreed to a yearly subscription and I have eight months left. I explain that I specifically asked about that four months ago, and ask him to consult the conversation logs. They insist they don’t keep logs and there is nothing they can do. After some back and forth, the rep SENDS ME a excerpt that supports their argument (the excerpt was taken out of context and was meaningless on its own of course). I immediately pointed out that they had just confirmed the chat log of the previous conversation did exist, that they were lying, and I wanted to speak to a supervisor. The service person quickly agreed to cancel my sub without penalty, said their supervisor wasn’t available and disconnected. Single-handedly one of the most under-handed CS experiences I’ve ever had, and I’ve come across countless other stories similar to my own. Adobe is scum.