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A similar thing happened to my wife and me during a vacation. We had reserved a car via Enterprise Car Share (like Zipcar). When we arrived to the designated ca
by jtokoph 4y ago
A similar thing happened to my wife and me during a vacation. We had reserved a car via Enterprise Car Share (like Zipcar). When we arrived to the designated car share space, the car was missing.
We called Enterprise who said the car had been properly returned by the previous customer days before, so it should be there. They paid for us to get an Uber to another available car, so we were only delayed and hour or so.
They did follow up with us and it turned out that the city had done a "courtesy tow" because the car was parked on a parade route the previous day. I'm not sure how they eventually found it, but they said that they couldn't activate the GPS tracking without delay and lots of approvals because of customer privacy issues.
- lostlogin 4y agoDone they put signs or cones up or something? It’s crazy that this keeps happening.
- 14 4y agoThat is actually a bit reassuring that they can not just at a whim turn on gps tracking.
- abeppu 4y agoIt's good if they can't restrict activating GPS because of customer privacy issues but I would think the time between one customer returning it and the next customer picking it up ought to be fair game?
- gruez 4y agoThat would be the case if you thought it all the way through and the manager had discretion, but what probably happened was that the company had a blanket policy of "no activating GPS trackers without director approval" that prevented that from occurring.