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>>Unbeatable warranty They turned from god tier to trash tier after Brexit. Literally the only company that didn't invest in a UK-based repair centre, so when

>>Unbeatable warranty They turned from god tier to trash tier after Brexit. Literally the only company that didn't invest in a UK-based repair centre, so when I recently had to send my broken EVGA Black 2080Ti for repair, I was told to ship it to Germany, then got charged £200 in customs duties for replacement shipped back to me. The thing is, there is a way to avoid customs on replacement items following warranty claim - but EVGA doesn't care to fill out the customs documents properly. I messaged them telling them exactly how to fill it out properly so it will go through without charges(we do this kind of thing all the time), they basically said yeah sorry not our problem, we gave you a new GPU for free so why are you complaining. And I'm not the only one with this issue - quick look at their forums shows loads of UK-based people getting charged customs duties for parts sent by EVGA. They just advise to appeal to HMRC for a refund(which is actually pretty difficult to do and can take months), like it wasn't their bloody issue in the first place. Already made a vow to never buy anything from EVGA again after that, so I'm pretty glad this won't even be a risk now.

headhasthoughts 4y ago
That sounds like it's more a problem with your country's ongoing deinternationalization than EVGA being bad. Would you expect a company to open a Russia-based repair center right now? When a country is deliberately harming its international trade ability, it's not on companies for not playing ball—it's on the country not to pull the ground out from under its citizens and companies doing commerce there. EVGA did nothing wrong. Your country changed the deal, EVGA chose to not humor it.
- gambiting 4y ago
  No, I'm sorry, but you are 10000% wrong about this. I hate brexit and everything this country has become, but this is absolutely one hundred percent on EVGA. There is a way to send items internationally after warranty repairs so they don't attract charges, there is a tariff code that you use and declaration that you make, which is something that I told EVGA explicitly, and they still decided to ignore. That's shit customer service. >>EVGA did nothing wrong. Yes they did. You can't fill out customs documents incorrectly and then just throw your hands in the air and say "well it's your fault for brexit, what do you want us to do? file official paperwork correctly? Fuck you for buying a £1200 GPU from us I guess". I'd honestly much rather that they just said "look, we are too lazy to read up how to fill out customs declarions, so we are just going to stop providing warranty services to our UK customers". Would have been more honest at least.
  - sbdncuvh 4y ago
    Your mistake was to pay the customs duties and receive the goods. What you should have done was taken them to tribunal for the missing warranty item they owed you.
    - gambiting 4y ago
      Very true. Should have done that.
  - frognumber 4y ago
    We kind of can. England turned India into an impoverished country, backstabbed Poland at the start of WWII, raped half of Africa, broke the Middle East, killed most of the Native Americans, not to mention the whole slavery bit. It still has artifacts from all over the world. Oh, and China+Opium. Irish potato famine. I have nothing against England, mind you, but I do have a problem with the English whining about tariffs, tourism, or whatnot after Brexit. Seriously. If EVGA were addicting your country to drugs, shipping you off for slavery, and stealing your artifacts, you'd have a case. Complaining about someone not filling out your tariff form the way you'd like is sheer entitlement and hypocrisy. Boohoo.
    - gambiting 4y ago
      >> but I do have a problem with the English whining about tariffs, tourism, or whatnot after Brexit Good thing I'm not British then. >>. Complaining about someone not filling out your tariff form the way you'd like is sheer entitlement and hypocrisy. Really? Not filling out customs documents correctly is now anything other than lazy and incompetent? Wow.
      - frognumber 4y ago
        > Good thing I'm not British then. I'm not quite sure what you are. Can you clarify? Brexit only affects the British. Do you mean you're not English? For the general public: England is a country. Britain is an island, which includes England, Scotland, and Wales. The British Isles are a set of islands, which adds principally Ireland and the Isle of Man. The UK is a union of several countries, including Scotland, England, and Northern Ireland. Most of the English have nearly as poor a grasp of the differences here as they do of the random former imperial belongings they screwed up. Most assume Britain=England and call the English "Brits." > Really? Not filling out customs documents correctly is now anything other than lazy and incompetent? Wow. You mean like randomly drawing maps on a line to divide up the Middle East, without getting anyone local involved? Yes! It is. Fortunately, it only costs you a couple hundred bucks, and not decades of war. I have nothing against the "Brits," but each time they do this, I have this image of a rich, spoiled brat yelling at a minimum wage barista for 15 minutes about screwing up an order. Yes, she should have made a DOUBLE soy latte, but get over yourself. Sheesh. As a footnote, I've met people who make "mistakes" like this precisely because they're annoyed at the "Brits" for any of a variety of reasons. I find it funny.
- throwaway821909 4y ago
  Ironically the EU warranty rules are still in place and it feels to me like this would probably break them. EVGA can say "Britain has become an bad place to do business post-Brexit" and leave, plenty of people, especially young people who buy graphics cards, would support it (but probably wouldn't care enough to import their products from elsewhere). But to stay and then make your customers responsible for unexpected charges when your own product turns out to be faulty, seems like a bad sign.
  - buildbot 4y ago
    But that is how repairs and warranties work across international borders? Unless there are trade agreements that say otherwise. It sounds like this person got a new GPU as a warranty replacement, and customs was like, well, this is such and such tariff. And typically, companies and people will just ignore you if you ask them to do something they think is illegal, like saying an item is gift when shipping internationally. People try to get me to pull this when shipping on eBay to save on the import costs all the time.
    - gambiting 4y ago
      There is a tariff code specifically for warranty replacements though, and EVGA doesn't use it because they are incompetent. If they did, no customs duties would be charged. I had to send my other GPU to Nvidia for replacement, they shipped a brand new card for me from Hong Kong and.....no customs charges. Why? Because paperwork was done correctly and indicated this was a replacement. EVGA includes paperwork as if it was a brand new card sold to a new customer, which it is not - and again, I'm not the first person to complain about this to them, but they just refuse to do it correctly for some reason, effectively sticking out their middle finger to all their UK customers(who maybe only bought EVGA to get their excellent support, and instead got.....this).
      - buildbot 4y ago
        I disagree, seems like Nvidia actually violated the tarrif code: https://www.gov.uk/guidance/using-outward-processing-to-process-or-repair-your-goods https://www.gov.uk/guidance/using-outward-processing-to-proc... "For replacements, you will be charged VAT on the full VAT replacement value."
switch007 4y ago
Did you buy it from EVGA? Or a retailer? If a retailer, how old was it? If fairly new then it was very much their problem and not for you to do deal with the manufacturer
- gambiting 4y ago
  From Scan UK - it was nearing 3 years old(in fact it had like 30 days left on the EVGA warranty). I contacted Scan but they said they can't help, they would in the first 2 years but after that it's up to the manufacturer if they still provide warranty or not.
  - switch007 4y ago
    Yeah I feel like the whole 6 year consumer protection has got quite weak recently. Amazon told me to go get bent recently when one of their own products products broke after 18 months. I guess it doesn’t mean much when you have to prove the defect was there originally. It seems like one of those laws that sounds good on paper if you highlight small parts in isolation.

headhasthoughts 4y ago

That sounds like it's more a problem with your country's ongoing deinternationalization than EVGA being bad. Would you expect a company to open a Russia-based repair center right now? When a country is deliberately harming its international trade ability, it's not on companies for not playing ball—it's on the country not to pull the ground out from under its citizens and companies doing commerce there. EVGA did nothing wrong. Your country changed the deal, EVGA chose to not humor it.

gambiting 4y ago
No, I'm sorry, but you are 10000% wrong about this. I hate brexit and everything this country has become, but this is absolutely one hundred percent on EVGA. There is a way to send items internationally after warranty repairs so they don't attract charges, there is a tariff code that you use and declaration that you make, which is something that I told EVGA explicitly, and they still decided to ignore. That's shit customer service. >>EVGA did nothing wrong. Yes they did. You can't fill out customs documents incorrectly and then just throw your hands in the air and say "well it's your fault for brexit, what do you want us to do? file official paperwork correctly? Fuck you for buying a £1200 GPU from us I guess". I'd honestly much rather that they just said "look, we are too lazy to read up how to fill out customs declarions, so we are just going to stop providing warranty services to our UK customers". Would have been more honest at least.
- sbdncuvh 4y ago
  Your mistake was to pay the customs duties and receive the goods. What you should have done was taken them to tribunal for the missing warranty item they owed you.
  - gambiting 4y ago
    Very true. Should have done that.
- frognumber 4y ago
  We kind of can. England turned India into an impoverished country, backstabbed Poland at the start of WWII, raped half of Africa, broke the Middle East, killed most of the Native Americans, not to mention the whole slavery bit. It still has artifacts from all over the world. Oh, and China+Opium. Irish potato famine. I have nothing against England, mind you, but I do have a problem with the English whining about tariffs, tourism, or whatnot after Brexit. Seriously. If EVGA were addicting your country to drugs, shipping you off for slavery, and stealing your artifacts, you'd have a case. Complaining about someone not filling out your tariff form the way you'd like is sheer entitlement and hypocrisy. Boohoo.
  - gambiting 4y ago
    >> but I do have a problem with the English whining about tariffs, tourism, or whatnot after Brexit Good thing I'm not British then. >>. Complaining about someone not filling out your tariff form the way you'd like is sheer entitlement and hypocrisy. Really? Not filling out customs documents correctly is now anything other than lazy and incompetent? Wow.
    - frognumber 4y ago
      > Good thing I'm not British then. I'm not quite sure what you are. Can you clarify? Brexit only affects the British. Do you mean you're not English? For the general public: England is a country. Britain is an island, which includes England, Scotland, and Wales. The British Isles are a set of islands, which adds principally Ireland and the Isle of Man. The UK is a union of several countries, including Scotland, England, and Northern Ireland. Most of the English have nearly as poor a grasp of the differences here as they do of the random former imperial belongings they screwed up. Most assume Britain=England and call the English "Brits." > Really? Not filling out customs documents correctly is now anything other than lazy and incompetent? Wow. You mean like randomly drawing maps on a line to divide up the Middle East, without getting anyone local involved? Yes! It is. Fortunately, it only costs you a couple hundred bucks, and not decades of war. I have nothing against the "Brits," but each time they do this, I have this image of a rich, spoiled brat yelling at a minimum wage barista for 15 minutes about screwing up an order. Yes, she should have made a DOUBLE soy latte, but get over yourself. Sheesh. As a footnote, I've met people who make "mistakes" like this precisely because they're annoyed at the "Brits" for any of a variety of reasons. I find it funny.
throwaway821909 4y ago
Ironically the EU warranty rules are still in place and it feels to me like this would probably break them. EVGA can say "Britain has become an bad place to do business post-Brexit" and leave, plenty of people, especially young people who buy graphics cards, would support it (but probably wouldn't care enough to import their products from elsewhere). But to stay and then make your customers responsible for unexpected charges when your own product turns out to be faulty, seems like a bad sign.
- buildbot 4y ago
  But that is how repairs and warranties work across international borders? Unless there are trade agreements that say otherwise. It sounds like this person got a new GPU as a warranty replacement, and customs was like, well, this is such and such tariff. And typically, companies and people will just ignore you if you ask them to do something they think is illegal, like saying an item is gift when shipping internationally. People try to get me to pull this when shipping on eBay to save on the import costs all the time.
  - gambiting 4y ago
    There is a tariff code specifically for warranty replacements though, and EVGA doesn't use it because they are incompetent. If they did, no customs duties would be charged. I had to send my other GPU to Nvidia for replacement, they shipped a brand new card for me from Hong Kong and.....no customs charges. Why? Because paperwork was done correctly and indicated this was a replacement. EVGA includes paperwork as if it was a brand new card sold to a new customer, which it is not - and again, I'm not the first person to complain about this to them, but they just refuse to do it correctly for some reason, effectively sticking out their middle finger to all their UK customers(who maybe only bought EVGA to get their excellent support, and instead got.....this).
    - buildbot 4y ago
      I disagree, seems like Nvidia actually violated the tarrif code: https://www.gov.uk/guidance/using-outward-processing-to-process-or-repair-your-goods https://www.gov.uk/guidance/using-outward-processing-to-proc... "For replacements, you will be charged VAT on the full VAT replacement value."

switch007 4y ago

Did you buy it from EVGA? Or a retailer? If a retailer, how old was it? If fairly new then it was very much their problem and not for you to do deal with the manufacturer

gambiting 4y ago
From Scan UK - it was nearing 3 years old(in fact it had like 30 days left on the EVGA warranty). I contacted Scan but they said they can't help, they would in the first 2 years but after that it's up to the manufacturer if they still provide warranty or not.
- switch007 4y ago
  Yeah I feel like the whole 6 year consumer protection has got quite weak recently. Amazon told me to go get bent recently when one of their own products products broke after 18 months. I guess it doesn’t mean much when you have to prove the defect was there originally. It seems like one of those laws that sounds good on paper if you highlight small parts in isolation.