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Wow. EVGA was always the gold standard for Nvidia cards IMO (until Nvidia started producing and selling their own). Unbeatable warranty. Cooler designs that wer

Wow. EVGA was always the gold standard for Nvidia cards IMO (until Nvidia started producing and selling their own). Unbeatable warranty. Cooler designs that weren't too offensive or jarring. Decent software. What a shame.

KaoruAoiShiho 4y ago
> EVGA was always the gold standard for Nvidia cards IMO (until Nvidia started producing and selling their own). Oof, this sentence just proves their point.
gambiting 4y ago
>>Unbeatable warranty They turned from god tier to trash tier after Brexit. Literally the only company that didn't invest in a UK-based repair centre, so when I recently had to send my broken EVGA Black 2080Ti for repair, I was told to ship it to Germany, then got charged £200 in customs duties for replacement shipped back to me. The thing is, there is a way to avoid customs on replacement items following warranty claim - but EVGA doesn't care to fill out the customs documents properly. I messaged them telling them exactly how to fill it out properly so it will go through without charges(we do this kind of thing all the time), they basically said yeah sorry not our problem, we gave you a new GPU for free so why are you complaining. And I'm not the only one with this issue - quick look at their forums shows loads of UK-based people getting charged customs duties for parts sent by EVGA. They just advise to appeal to HMRC for a refund(which is actually pretty difficult to do and can take months), like it wasn't their bloody issue in the first place. Already made a vow to never buy anything from EVGA again after that, so I'm pretty glad this won't even be a risk now.
- headhasthoughts 4y ago
  That sounds like it's more a problem with your country's ongoing deinternationalization than EVGA being bad. Would you expect a company to open a Russia-based repair center right now? When a country is deliberately harming its international trade ability, it's not on companies for not playing ball—it's on the country not to pull the ground out from under its citizens and companies doing commerce there. EVGA did nothing wrong. Your country changed the deal, EVGA chose to not humor it.
  - gambiting 4y ago
    No, I'm sorry, but you are 10000% wrong about this. I hate brexit and everything this country has become, but this is absolutely one hundred percent on EVGA. There is a way to send items internationally after warranty repairs so they don't attract charges, there is a tariff code that you use and declaration that you make, which is something that I told EVGA explicitly, and they still decided to ignore. That's shit customer service. >>EVGA did nothing wrong. Yes they did. You can't fill out customs documents incorrectly and then just throw your hands in the air and say "well it's your fault for brexit, what do you want us to do? file official paperwork correctly? Fuck you for buying a £1200 GPU from us I guess". I'd honestly much rather that they just said "look, we are too lazy to read up how to fill out customs declarions, so we are just going to stop providing warranty services to our UK customers". Would have been more honest at least.
    - sbdncuvh 4y ago
      Your mistake was to pay the customs duties and receive the goods. What you should have done was taken them to tribunal for the missing warranty item they owed you.
      - gambiting 4y ago
        Very true. Should have done that.
    - frognumber 4y ago
      We kind of can. England turned India into an impoverished country, backstabbed Poland at the start of WWII, raped half of Africa, broke the Middle East, killed most of the Native Americans, not to mention the whole slavery bit. It still has artifacts from all over the world. Oh, and China+Opium. Irish potato famine. I have nothing against England, mind you, but I do have a problem with the English whining about tariffs, tourism, or whatnot after Brexit. Seriously. If EVGA were addicting your country to drugs, shipping you off for slavery, and stealing your artifacts, you'd have a case. Complaining about someone not filling out your tariff form the way you'd like is sheer entitlement and hypocrisy. Boohoo.
- switch007 4y ago
  Did you buy it from EVGA? Or a retailer? If a retailer, how old was it? If fairly new then it was very much their problem and not for you to do deal with the manufacturer
  - gambiting 4y ago
    From Scan UK - it was nearing 3 years old(in fact it had like 30 days left on the EVGA warranty). I contacted Scan but they said they can't help, they would in the first 2 years but after that it's up to the manufacturer if they still provide warranty or not.
    - switch007 4y ago
      Yeah I feel like the whole 6 year consumer protection has got quite weak recently. Amazon told me to go get bent recently when one of their own products products broke after 18 months. I guess it doesn’t mean much when you have to prove the defect was there originally. It seems like one of those laws that sounds good on paper if you highlight small parts in isolation.
moogly 4y ago
Their 1080 launch was botched with improper RAM cooling and ensuing RMAs/having to send out replacement memory thermal pad kits. I went through 2 cards that died on day 1 myself. I seem to recall their 3080 launch also being a bit bumpy...
raisin_churn 4y ago
I had the opposite experience with their warranty. I had an EVGA PSU die after less than a year, called them for warranty replacement, and they point blank refused to provide service unless I signed up for an account on their website, the sole purpose of which as far as I could tell was to harvest data for marketing purposes. I had the original proof of purchase, receipt, retail box, etc, but they didn't care. So I just don't buy EVGA products now, which isn't hard since I also don't buy Nvidia products. And it's certainly possible that this is standard (bad) practice now, but I haven't had any other PC parts fail under warranty. That being said, I think this is a good, principled move. Nvidia is infamous for being unpleasant to work with, but their overwhelming dominance of such a large market forces people to do it anyways, so it's nice to see someone stand up to that.

KaoruAoiShiho 4y ago

> EVGA was always the gold standard for Nvidia cards IMO (until Nvidia started producing and selling their own). Oof, this sentence just proves their point.

gambiting 4y ago

>>Unbeatable warranty They turned from god tier to trash tier after Brexit. Literally the only company that didn't invest in a UK-based repair centre, so when I recently had to send my broken EVGA Black 2080Ti for repair, I was told to ship it to Germany, then got charged £200 in customs duties for replacement shipped back to me. The thing is, there is a way to avoid customs on replacement items following warranty claim - but EVGA doesn't care to fill out the customs documents properly. I messaged them telling them exactly how to fill it out properly so it will go through without charges(we do this kind of thing all the time), they basically said yeah sorry not our problem, we gave you a new GPU for free so why are you complaining. And I'm not the only one with this issue - quick look at their forums shows loads of UK-based people getting charged customs duties for parts sent by EVGA. They just advise to appeal to HMRC for a refund(which is actually pretty difficult to do and can take months), like it wasn't their bloody issue in the first place. Already made a vow to never buy anything from EVGA again after that, so I'm pretty glad this won't even be a risk now.

headhasthoughts 4y ago
That sounds like it's more a problem with your country's ongoing deinternationalization than EVGA being bad. Would you expect a company to open a Russia-based repair center right now? When a country is deliberately harming its international trade ability, it's not on companies for not playing ball—it's on the country not to pull the ground out from under its citizens and companies doing commerce there. EVGA did nothing wrong. Your country changed the deal, EVGA chose to not humor it.
- gambiting 4y ago
  No, I'm sorry, but you are 10000% wrong about this. I hate brexit and everything this country has become, but this is absolutely one hundred percent on EVGA. There is a way to send items internationally after warranty repairs so they don't attract charges, there is a tariff code that you use and declaration that you make, which is something that I told EVGA explicitly, and they still decided to ignore. That's shit customer service. >>EVGA did nothing wrong. Yes they did. You can't fill out customs documents incorrectly and then just throw your hands in the air and say "well it's your fault for brexit, what do you want us to do? file official paperwork correctly? Fuck you for buying a £1200 GPU from us I guess". I'd honestly much rather that they just said "look, we are too lazy to read up how to fill out customs declarions, so we are just going to stop providing warranty services to our UK customers". Would have been more honest at least.
  - sbdncuvh 4y ago
    Your mistake was to pay the customs duties and receive the goods. What you should have done was taken them to tribunal for the missing warranty item they owed you.
    - gambiting 4y ago
      Very true. Should have done that.
  - frognumber 4y ago
    We kind of can. England turned India into an impoverished country, backstabbed Poland at the start of WWII, raped half of Africa, broke the Middle East, killed most of the Native Americans, not to mention the whole slavery bit. It still has artifacts from all over the world. Oh, and China+Opium. Irish potato famine. I have nothing against England, mind you, but I do have a problem with the English whining about tariffs, tourism, or whatnot after Brexit. Seriously. If EVGA were addicting your country to drugs, shipping you off for slavery, and stealing your artifacts, you'd have a case. Complaining about someone not filling out your tariff form the way you'd like is sheer entitlement and hypocrisy. Boohoo.
switch007 4y ago
Did you buy it from EVGA? Or a retailer? If a retailer, how old was it? If fairly new then it was very much their problem and not for you to do deal with the manufacturer
- gambiting 4y ago
  From Scan UK - it was nearing 3 years old(in fact it had like 30 days left on the EVGA warranty). I contacted Scan but they said they can't help, they would in the first 2 years but after that it's up to the manufacturer if they still provide warranty or not.
  - switch007 4y ago
    Yeah I feel like the whole 6 year consumer protection has got quite weak recently. Amazon told me to go get bent recently when one of their own products products broke after 18 months. I guess it doesn’t mean much when you have to prove the defect was there originally. It seems like one of those laws that sounds good on paper if you highlight small parts in isolation.

moogly 4y ago

Their 1080 launch was botched with improper RAM cooling and ensuing RMAs/having to send out replacement memory thermal pad kits. I went through 2 cards that died on day 1 myself. I seem to recall their 3080 launch also being a bit bumpy...

raisin_churn 4y ago

I had the opposite experience with their warranty. I had an EVGA PSU die after less than a year, called them for warranty replacement, and they point blank refused to provide service unless I signed up for an account on their website, the sole purpose of which as far as I could tell was to harvest data for marketing purposes. I had the original proof of purchase, receipt, retail box, etc, but they didn't care. So I just don't buy EVGA products now, which isn't hard since I also don't buy Nvidia products. And it's certainly possible that this is standard (bad) practice now, but I haven't had any other PC parts fail under warranty. That being said, I think this is a good, principled move. Nvidia is infamous for being unpleasant to work with, but their overwhelming dominance of such a large market forces people to do it anyways, so it's nice to see someone stand up to that.