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This is a pity. I called them once 1 week before the warranty expired on a graphics card that had become glitchy. I think the people I spoke to were in SoCal, t
by andrewf 4y ago
This is a pity. I called them once 1 week before the warranty expired on a graphics card that had become glitchy. I think the people I spoke to were in SoCal, they were knowledgable, took their time, and happy to facilitate. I'll be favoring their other components the next time I want a PC built.
- Arrath 4y agoMy limited experience with their warranty/RMA folks has been very positive, this is an unfortunate development. Watching the GN video, I understand their motives though.
- user68858788 4y agoMy 1070 was two years out of warranty when it started on fire and they still replaced it. They're so helpful to their customers. I'm sad to see them going.
- overgard 4y agoYikes how did it catch on fire?!?
- steelframe 4y agoPresumably EVGA didn't do forensics, and if they did, they may not have had incentive to publicize the defect. Suffice it to say that most materials are flammable if they get hot enough. And there are plenty of reasons why a circuit board with many components hooked up to a power supply might get really, really hot. I'm surprised electronic components don't catch fire more frequently.
- user68858788 4y agoThey publicized, I just didn’t see it. https://eu.evga.com/thermalmod/ https://eu.evga.com/thermalmod/
- giantrobot 4y agoSlowly and then very quickly.
- Arrath 4y agoPresumably sometime after the magic smoke escaped.
- user68858788 4y agoIt was a known issue with the first gen 1070/1080 cards. Something about inadequate VRAM cooling. EVGA put out a notice that this was an issue and they would replace the bad part for free but I apparently missed the memo. They also pushed out a BIOS update that would prevent it from overheating but I missed that one as well.
- kevingadd 4y agoI've had bad enough luck with component failures that I've probably cost them nearly as much in RMA costs as I've paid them for products - but I've still always had a good experience with their customer service and warranty processing for motherboards, power supplies and GPUs. Definitely a shame to have them step out of the GPU market.
- sva_ 4y agoWell don't buy their PSUs, since they're just some random Chinese PSUs with an EVGA logo slapped on it. Source: I had one of their PSUs, it randomly died due to a failing fan, and I had to wait 3-4 months for a replacement. They only sent me one after I complained to them on their customer satisfaction form which was also broken and directed me to some US agents, while I'm in EU. I finally got a new PSU with US cord, and some EU cord adapter thrown into the package. Kinda bizarre. Many people on the web report issues with their PSUs and recommend against them. PS: I had great experience with their RMA process. They replaced a 4.5 year old GPU and even gave me a better one. So I'm still pretty happy with them.
- devrand 4y ago> Well don't buy their PSUs, since they're just some random Chinese PSUs with an EVGA logo slapped on it. That's basically every brand. Corsair/ASUS/EVGA/NZXT/Cooler Master... none of them actually make PSUs. The only "big" brand I know of that sells directly is Seasonic.
- ApolIllo 4y agoI have an evga PSU made by SeaSonic and they have others made by FSP. I wouldn't say their PSU OEMs are "just some random Chinese PSUs"