Yep, we had a few IVRs set up like that for clients at an old job. The reality was there for those was that there was no pool of agents we could transfer those

Yep, we had a few IVRs set up like that for clients at an old job. The reality was there for those was that there was no pool of agents we could transfer those calls to, it was set up to be an entirely automated system by request from the client. It was mainly for doctor appointment reminders, though, so hopefully those called still had their appointments written down somewhere (or also signed up for email reminders).