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> Will a million dollar sales call fail and/or have to be rescheduled because you didn't have 2FA access? You should accept the responsibility, apologise with w

> Will a million dollar sales call fail and/or have to be rescheduled because you didn't have 2FA access? You should accept the responsibility, apologise with whoever it is that you let down and move on. Spoken as someone who has clearly never had any tech duties in the financial sector. You don't understand what time critical means until a dealer's access stops working / computer freezes 10 minutes before market close. ;-) That could easily cost millions. That could easily loose the company the entire account. And god help you if the market moves overnight and you were unable to get the trade on ... A grovelling apology to the client might help avoid a complaint to the regulator, but you're unlikely to keep their business. So yes, there will always be genuine need for IT to be able to bypass a user's 2FA, because its certain that user won't be able to wait until you send them a new Yubikey in the post. And yes, financial companies are also well aware of phishing / SE and take appropriate steps to ID user.

happyopossum 4y ago
The answer there, clearly, is to not have an individual be a potential SPOF. If failure of that kind of support costs millions of dollars, you absolutely need to have the ‘walked in front of a bus’ scenarios worked out.
- hamburglar 4y ago
  Unfortunately, some places' idea of having this problem "worked out" is to react by making the SPOF's life miserable with punishment or firing. And the bus scenario is "covered" by having the scapegoat be dead. Not a good strategy for the business, of course, but it's definitely the reality at some places. Actually having the SPOF scenarios prevented would be a much more mature approach.
- traceroute66 4y ago
  > The answer there, clearly, is to not have an individual be a potential SPOF. If failure of that kind of support costs millions of dollars, you absolutely need to have the ‘walked in front of a bus’ scenarios worked out. I'm not going to post details in public, but suffice to say, you are over-simplistic and don't understand the context. Sticking with my example of dealers, let's just say people like dealers are not employed in great numbers in all but the largest financial organisation. Let's also say that there are certain events and certain times of day when the entire dealing desk is, shall we say, "busy and stressed out". There is little scope for a colleague to step in at those times, because everyone is franticly busy on the phones with their own workload. In terms of 2FA therefore, the "walked infront of a bus" scenario is to (after correct security protocol, which includes, but not limited to, senior board-level management and compliance being told and approving) temporarily bypass 2FA for that dealer. Telling the dealer to pass his work to a colleague is just not going to work. Of course financial organisations have "walked infront of a bus" plans. But they equally have levels of escalation of plans. Sometimes doing stuff at lower level with the help of the IT department is more than sufficient. I'm not going to elaborate further.
  - lovich 4y ago
    > Sticking with my example of dealers, let's just say people like dealers are not employed in great numbers in all but the largest financial organisation. Let's also say that there are certain events and certain times of day when the entire dealing desk is, shall we say, "busy and stressed out". There is little scope for a colleague to step in at those times, because everyone is franticly busy on the phones with their own workload. That just sounds like optimizing for efficiency over redundancy, which is a trade off you can make, but not one that is required. Financial organizations could hire more dealers so you don’t have “little scope” for others to help out. Or they could staff an IT group that is open 24/7 ready to help these traders instantly.
    - adampk 4y ago
      The options you are considering seem to be putting over bypassing MFA is: - hire more dealers ($$$$$$$$$) - staff an IT group that is open 24/7 ($$$$$$$$$) - bypassing MFA ($) Not sure if you are being serious that the other options are comparable to the 3rd for a business
      - lovich 4y ago
        That’s what I mean by optimizing for efficiency. They’d rather not spend the money to operate in a way that allows for them to be secure or redundant. Honestly if they are going to just skip MFA everytime it’s a bother they might as well just not use it
        adampk 4y ago
        I see what you mean, appreciate the clarification
ClumsyPilot 4y ago
this does not even apply to Uber in any way. There is no job at uber that could not be done by a coklwague that has access. There is no situation where 10 million delay in uber loses you 100 million dollars

happyopossum 4y ago

The answer there, clearly, is to not have an individual be a potential SPOF. If failure of that kind of support costs millions of dollars, you absolutely need to have the ‘walked in front of a bus’ scenarios worked out.

hamburglar 4y ago
Unfortunately, some places' idea of having this problem "worked out" is to react by making the SPOF's life miserable with punishment or firing. And the bus scenario is "covered" by having the scapegoat be dead. Not a good strategy for the business, of course, but it's definitely the reality at some places. Actually having the SPOF scenarios prevented would be a much more mature approach.
traceroute66 4y ago
> The answer there, clearly, is to not have an individual be a potential SPOF. If failure of that kind of support costs millions of dollars, you absolutely need to have the ‘walked in front of a bus’ scenarios worked out. I'm not going to post details in public, but suffice to say, you are over-simplistic and don't understand the context. Sticking with my example of dealers, let's just say people like dealers are not employed in great numbers in all but the largest financial organisation. Let's also say that there are certain events and certain times of day when the entire dealing desk is, shall we say, "busy and stressed out". There is little scope for a colleague to step in at those times, because everyone is franticly busy on the phones with their own workload. In terms of 2FA therefore, the "walked infront of a bus" scenario is to (after correct security protocol, which includes, but not limited to, senior board-level management and compliance being told and approving) temporarily bypass 2FA for that dealer. Telling the dealer to pass his work to a colleague is just not going to work. Of course financial organisations have "walked infront of a bus" plans. But they equally have levels of escalation of plans. Sometimes doing stuff at lower level with the help of the IT department is more than sufficient. I'm not going to elaborate further.
- lovich 4y ago
  > Sticking with my example of dealers, let's just say people like dealers are not employed in great numbers in all but the largest financial organisation. Let's also say that there are certain events and certain times of day when the entire dealing desk is, shall we say, "busy and stressed out". There is little scope for a colleague to step in at those times, because everyone is franticly busy on the phones with their own workload. That just sounds like optimizing for efficiency over redundancy, which is a trade off you can make, but not one that is required. Financial organizations could hire more dealers so you don’t have “little scope” for others to help out. Or they could staff an IT group that is open 24/7 ready to help these traders instantly.
  - adampk 4y ago
    The options you are considering seem to be putting over bypassing MFA is: - hire more dealers ($$$$$$$$$) - staff an IT group that is open 24/7 ($$$$$$$$$) - bypassing MFA ($) Not sure if you are being serious that the other options are comparable to the 3rd for a business
    - lovich 4y ago
      That’s what I mean by optimizing for efficiency. They’d rather not spend the money to operate in a way that allows for them to be secure or redundant. Honestly if they are going to just skip MFA everytime it’s a bother they might as well just not use it
      - adampk 4y ago
        I see what you mean, appreciate the clarification

ClumsyPilot 4y ago

this does not even apply to Uber in any way. There is no job at uber that could not be done by a coklwague that has access. There is no situation where 10 million delay in uber loses you 100 million dollars