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Do they not just say they'll forward you to the right department and drop you into a hold queue though? I've done this a few times when the support department h
by mcintyre1994 4y ago
Do they not just say they'll forward you to the right department and drop you into a hold queue though? I've done this a few times when the support department had a broken automation flow and it got me to the queue, but the people at the well manned department didn't actually do the support for me.
- Doxin 4y agoGenerally phone systems like that are set up so forwarded calls jump the queue. This is to avoid people getting stuck in a queue for a long time twice.