I upvoted this post so hopefully it stays long enough on the front page for someone at Google to see it and do something about it. It's the only thing I can do

I upvoted this post so hopefully it stays long enough on the front page for someone at Google to see it and do something about it. It's the only thing I can do to help, I'm sorry for your mum. I've said it before, Google cannot be trusted with anything important. They don't care about their users because the users (info) are a product they sell to their actual customers. There's no incentives for Google to provide their cashcow something like customer support, because the user is not a customer.