Some mentions that Stripe is having more and more bad press like these, but I do wonder if that's true. Granted, horror stories just like OP's are not great, f

Some mentions that Stripe is having more and more bad press like these, but I do wonder if that's true. Granted, horror stories just like OP's are not great, for Stripe and for those who use Stripe, but we tend to keep in mind the bad press more than the good. With Stripe growing and having more and more business, it's just basic math that the number of bad press will grow along. OP's doesn't mention (maybe intentionally) what business he offers so maybe the team has a good reason to put 35% of their user on hold (granted, the communication around it isn't great).