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Has anybody ever had any luck with getting a lawyer to write a letter to Google (or other big tech) in such a situation?
by oezi 4y ago
Has anybody ever had any luck with getting a lawyer to write a letter to Google (or other big tech) in such a situation?
- jeffbee 4y agoWhat would it say? My kid persuaded me to use 2-factor login and I lost one of my 2 required passwords and now I demand access to my account?
- deleted 4y ago[deleted]
- angry_octet 4y agoThis is not 2FA that has been deliberately enabled, Google is applying an account security heuristic that says « the login is from a new device, this user has a cell phone, require confirmation via the phone ».
- Thorrez 4y agoThe question seems to say it was deliberately added as 2FA: >She doesn't have access to the phone number she added for 2FA Disclosure: I work at Google but not on anything related to this.
- oezi 4y agoI would provide written testimony that you are the account holder and evidence for instance a photo of an ID, email excerpts, email send to the recovery address. Anything that would get Google to update the 2FA phone number.
- probably_wrong 4y agoI kind of did, but I'm in the EU and I had no 2FA. When I got locked out of my account I wrote (in pen and paper) to their GDPR team saying essentially "You don't have to give me my account back, but you do have to give me a dump of my emails". After some back and forth (they told me to use Google Checkout, which I couldn't access because I was locked out) they decided that giving me the account back was easier, and they did.