Shutting down old operational business without personal convo with owner/manager is something that blows my mind when I deal with modern services. They advertis

Shutting down old operational business without personal convo with owner/manager is something that blows my mind when I deal with modern services. They advertise "customer-oriented" approach, "amazing 24/7 support", put monkeys on 1st line of support whose only goal is to kick your inquiry out as fast as possible. Not sure how long it will take to understand that good support is not the one that tells how you are "important" to them when you call, but the one that actually mediates the problem before it becomes so.