A few times when calling to either cancel something or file a claim on some protection plan, I’ve set a stopwatch the instant the hold music begins. Lo and beho

A few times when calling to either cancel something or file a claim on some protection plan, I’ve set a stopwatch the instant the hold music begins. Lo and behold, the line starts ringing to connect on the 30 minute mark, or some other extremely suspicious round number. I’m convinced some MBA found that some desirable percentage give up after so many minutes on hold, so they made the hold period mandatory.