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Do you believe that's what this requirement is for? This has not been my experience, although I have never dealt with Rogers. Whenever I have canceled service
by saxonww 4y ago
Do you believe that's what this requirement is for?
This has not been my experience, although I have never dealt with Rogers. Whenever I have canceled service from a similar vendor in this market, they want me to talk to a representative to try and encourage me to stay, not to make sure I am who I say I am. I am not sure how they would determine authenticity over the phone any better than they could electronically, although I know there are 'voice print' authentication services now that maybe they use.
Overall, when I see this I believe it's to introduce enough friction that some people will give up without trying.
- walrus01 4y agoI believe it's a combination of both. The authentication questions are often something quite basic that an account hijacker might not be in possession of, unless they bought basically a full identity theft kit/data set from some data dump. Like residential address, date of birth, last four digits of the credit card or current billing method, etc.