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I ran a network & voice refresh project for a national financial institution a few years ago; during the RFT some vendors pitched a stress analysis element for
by inopinatus 4y ago
I ran a network & voice refresh project for a national financial institution a few years ago; during the RFT some vendors pitched a stress analysis element for the contact center & IVR systems. The institution demurred, citing (amongst other concerns) the likelihood of it being gamed.
- kstrauser 4y agoIt's probably smart for a few reasons. Given limited support resources, do you really want to spent all of them on furious people? If it takes five times as long to help one irate customer with a complex situation, at some point that has to enter the calculus.
- deleted 4y ago[deleted]