3 ms·
My thumb rule is always dial the number where the company hopes you'll be handing over money, rarely fails to get me faster to a person who can help or transfer
by kirse 4y ago
My thumb rule is always dial the number where the company hopes you'll be handing over money, rarely fails to get me faster to a person who can help or transfer. Schedule appointment, Re-order Supplies, and Billing Questions are always much better than the Cancel service or Tech Support
- mcintyre1994 4y agoDo they not just say they'll forward you to the right department and drop you into a hold queue though? I've done this a few times when the support department had a broken automation flow and it got me to the queue, but the people at the well manned department didn't actually do the support for me.
- Doxin 4y agoGenerally phone systems like that are set up so forwarded calls jump the queue. This is to avoid people getting stuck in a queue for a long time twice.