2 ms·

Can you please as your PR and PMs to change the wording here so it’s so so misleading that the offering is NOT a free tier but rather a trial? In general Ive h

Can you please as your PR and PMs to change the wording here so it’s so so misleading that the offering is NOT a free tier but rather a trial? In general Ive had pretty ridiculous trouble with GCloud reps pushing their practices and mindesets on me, across several large contracts and companies. Your team dearly needs to work on basic communication. As Sundar has said publicly, Google as a whole needs to earn back user trust. As a corporate GCloud user (not my choice), you have obliterated it time and time again, and these sorts of fake free announcements really don’t help your case.

teraflop 4y ago
As far as I can see, the wording on Google's pages is fine. It's just that someone else submitted it to HN under an editorialized title.
- GabeWeiss_ 4y ago
  Correct, we (Google) didn't make the post, so unfortunately we don't have access to changing the title. Just have to hope folks read the comments.
  - choppaface 4y ago
    No but you wrote the article, and you have a lot of people who could email hn@ycombinator.com to get the advert corrected. Again, this is more about repeatedly poor customer service than accuracy of this specific article.
- choppaface 4y ago
  To be clear, Google Cloud always had a free $300 trial. The Spanner news is confusing at best, but most likely clickbait. If you really want Spanner in your default $300 free trial, you can just ask ops to enable / increase quota for it. The OP is a promotion advert disguised as a major service change and written as a PM. That goes to the core of the untrustworthy behavior that I've observed from GCloud reps over multiple contracts.
  - GabeWeiss_ 4y ago
    Not sure what you mean here. The Spanner trial is a completely separate thing from the $300 starting credits. So if you use the Spanner free trial, you aren't spending any part of the $300 credits during that trial period. You can also start the free Spanner trial regardless if you've spent the $300 starting credits in the past.

teraflop 4y ago

As far as I can see, the wording on Google's pages is fine. It's just that someone else submitted it to HN under an editorialized title.

GabeWeiss_ 4y ago
Correct, we (Google) didn't make the post, so unfortunately we don't have access to changing the title. Just have to hope folks read the comments.
- choppaface 4y ago
  No but you wrote the article, and you have a lot of people who could email hn@ycombinator.com to get the advert corrected. Again, this is more about repeatedly poor customer service than accuracy of this specific article.
choppaface 4y ago
To be clear, Google Cloud always had a free $300 trial. The Spanner news is confusing at best, but most likely clickbait. If you really want Spanner in your default $300 free trial, you can just ask ops to enable / increase quota for it. The OP is a promotion advert disguised as a major service change and written as a PM. That goes to the core of the untrustworthy behavior that I've observed from GCloud reps over multiple contracts.
- GabeWeiss_ 4y ago
  Not sure what you mean here. The Spanner trial is a completely separate thing from the $300 starting credits. So if you use the Spanner free trial, you aren't spending any part of the $300 credits during that trial period. You can also start the free Spanner trial regardless if you've spent the $300 starting credits in the past.