> currently, my product doesn't work for 35% of my customers. Cue torrent of pissed off customer emails. Maybe fail open until you fix the payment processor i

> currently, my product doesn't work for 35% of my customers. Cue torrent of pissed off customer emails. Maybe fail open until you fix the payment processor issues? Seems it would be better to take the short term hit monetarily for long term gains and retain your customers than lose 1/3 of your user base.