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My wife tried to cancel her subscription but the agent on the live chat just quickly and out of the blue gave her 4 months of free subscription. Not sure if thi
by lawgimenez 4y ago
My wife tried to cancel her subscription but the agent on the live chat just quickly and out of the blue gave her 4 months of free subscription. Not sure if this is unusual or part of their playbook.
- wishfish 4y agoPart of their retention playbook. I needed Illustrator for a short term project. Only needed it for less than a month so paid for a 30 day term. Almost forgot about it but went to cancel it on the last day. They gave me a month for free automatically. No customer service rep was involved. - It was rather annoying I had to check & double-check that I was only paying for 30 days and not getting ensnared in the annual plan with monthly payments & a big cancellation fee. Next time I need a vector editor, I'll just buy one from the app store.
- lawgimenez 4y agoAhh makes sense. We are looking to threaten them with cancellation again to get another 4 months of free subscription I hope.