This is bad - but the worst part is that due to this trending on HN, I’m willing to put $50 down on that you’ve received some sort of personal or special messag

This is bad - but the worst part is that due to this trending on HN, I’m willing to put $50 down on that you’ve received some sort of personal or special message from Stripe support; for PR’s sake, so you can say someone reached out and resolved the issue. Which is total bullshit. If you hadn’t, or didn’t really have the means to; create such a hubbub on social media about this - your issue would never have been resolved. I actually think it’s worse when companies do this, rather than fix the clear, underlying support problem.