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We are in the process of moving off of Stripe Connect (with 60+ accounts) for this very reason. It's one big black box. They are a liability, not a service. Ve
by tobinfekkes 4y ago
We are in the process of moving off of Stripe Connect (with 60+ accounts) for this very reason. It's one big black box. They are a liability, not a service.
Very sorry to hear of your situation, but it's because of people sharing stories like this that we've been planning our migration away to a more responsible (and responsive) processor for awhile.
It's a ton of work to build new integrations, migrate data, and disrupt customers. Which tells you just how bad of an experience it is with Stripe when we'd rather spend a 6-8 months moving away.
- Jiger104 4y agoCould you share the reasons you decided to move off it?
- jlokier 4y ago"it's because of people sharing stories like this that we've been planning our migration away to a more responsible (and responsive) processor"
- tobinfekkes 4y agoWhen a client is processing millions of dollars per year, it's too risky to be in a situation where they have: All authority in decisions No obligation of support Either give me authority in transaction risk management to determine what's fraud or not. Or answer the phone when I call to get support on what decisions have been made in my account. They want their cake and eat it too. So I'll get pie somewhere else.