Personally, I find it a lot easier to address bugs on the producer side of SaaS. Back in the Bad Old Days where I worked on a proprietary database delivered to

Personally, I find it a lot easier to address bugs on the producer side of SaaS. Back in the Bad Old Days where I worked on a proprietary database delivered to a customer to run on their servers with general-purpose staff, getting high quality bug reports and working our way to resolution was a major issue, and a very expensive part of the development process.