This seems similar to anti-trust in a way. Taking a wider view of anti-trust, the goal is to keep the market healthy by ensuring there are choices available to

This seems similar to anti-trust in a way. Taking a wider view of anti-trust, the goal is to keep the market healthy by ensuring there are choices available to consumers; there are no unhealthy monopolies and anti-competitive practices. Well, as a consumer I would like to be able to choose tech products where I can get effective support. Customer support is lacking in some markets, it's not healthy. The anti-trust fix is to bust up a company, but I don't see how that would help here. This is a new economic problem where dominant companies are run by computers and algorithms that serve 95% of the people, but if you're in the unlucky 5% you're screwed.