I guess the response to this is, "it depends." Like I agree with you on an some level, but really it depends on what kind of SLA you have with the vendor. If yo

I guess the response to this is, "it depends." Like I agree with you on an some level, but really it depends on what kind of SLA you have with the vendor. If you are not paying for one, you really are not owed an explanation, and you should be multi vendored on that function to prevent outages.