Or just anyone with an issue actually ... .. and then it would become a bit unmanageable for 'edwin', and then they would have to create support@stripe.com or

Or just anyone with an issue actually ... .. and then it would become a bit unmanageable for 'edwin', and then they would have to create support@stripe.com or whatever (like literally every other company on earth) and set up an appropriate way of dealing with customer complaints.