3 ms·
Unless you get a decision overridden by Edwin your pretty much stuck using an alternate payment process. I have been thankful Edwin was available here on HN, an
by posguy 4y ago
Unless you get a decision overridden by Edwin your pretty much stuck using an alternate payment process. I have been thankful Edwin was available here on HN, and Stripe definitely has a much more reliable product than competitors.
- leobg 4y agoWho’s Edwin? Is that the username here? I’m having the same issue. Was hoping to resolve this using customer service rather than through social media. But I just can’t seem to talk to any real human at Stripe.
- edwinwee 4y agoWhat issue are you seeing? Could you email me at edwin@stripe.com?
- leobg 4y agoThanks Edwin for reaching out. I’m on mobile right now, but I’ll email you tomorrow.
- __d 4y agoIt'd be great if companies' support processes worked well, and there was no need to reach out to specific individuals on HN, etc, but ... those individuals, like Edwin, who end up being "the Stripe guy" on HN do such amazing value-add for their business. It's incredible to me that despite the sheer size of these companies, and the enormous number of customers from all over the world, that there's a place you can go and get someone who will pay personal attention to your issue. Kudos Edwin.
- posguy 4y agoSee this comment: https://news.ycombinator.com/item?id=32854831 https://news.ycombinator.com/item?id=32854831 Email Edwin and also reply to their comment on HN conveying the high level summary of what you think is going on with your account. Normal Stripe support reps seem to stick to the script no matter what. Edwin has fixed edge cases for HN users in the past thankfully.