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Corporations that provide critical services that would otherwise be hard to find elsewhere (Stripe, perhaps) use these legal threats to completely shut their cu
by aliljet 4y ago
Corporations that provide critical services that would otherwise be hard to find elsewhere (Stripe, perhaps) use these legal threats to completely shut their customers out of their closed ecosystems. If you hold them to account, you pay a stiff penalty on the other end being denied access to the services they monopolize. And you are very likely compelled to operate using their arbitration schemes and you will have no path to swift action. I don't know how to get around this and it remains the primary reason I walk away from companies that operate terribly with their customers (I see you, AirBnB -- https://www.airbnbhell.com/ https://www.airbnbhell.com/), but who provide services that I sometimes really need. I'd love to understand from a lawyer what REAL paths customers have to finding swift and fair (I should lose sometimes too!) justice without an extra-judicial penalty put down by a company operating a semi-monopoly.
- JohnHaugeland 4y ago> If you hold them to account, you pay a stiff penalty on the other end being denied access to the services they monopolize. Looks like they've already paid that penalty