> Yeah, no, that's just pretending hindsight is insight. Not improving basic UX of a product because an organization has a bias that "end users don't matter" i

> Yeah, no, that's just pretending hindsight is insight. Not improving basic UX of a product because an organization has a bias that "end users don't matter" is always a mistake. (Even Confluence has gotten their act together in recent years!) Yes WM was on track to overtake Blackberry through a lower cost structure, but the phone's UX itself wasn't good.[1] At one point I asked why we weren't including a good onscreen keyboard and I was told that we were leaving the keyboard as something OEMs could differentiate on. (Tbf I was told later that wasn't 100% true, but no one ever did explain why we didn't try to ship a good keyboard!) > Apple's attempt to make a consumer smartphone was a huge gamble One that Google also realized at the same time needed to be made. > until the iPhone 3 came out with its money-printing app store. Microsoft had an app store for Windows Mobile that they cancelled at the last minute. The source code for it was laying around when I joined. Granted it apparently wasn't the all in one app store Apple had, but not realizing people would even be willing to buy apps was myopic. (I was told it was one person's decision to kill it...) [1] as a power user I actually loved the Windows Mobile 7 beta devices that had a keyboard and a medium sized screen, but they were already part of a bygone era by the time we got ahold of them.