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I had a fun issue with coinbase where they locked my account due to KYC issues. Which is funny, because I've been a customer for a decade. They locked my accoun
by robcohen 4y ago
I had a fun issue with coinbase where they locked my account due to KYC issues. Which is funny, because I've been a customer for a decade. They locked my account and asked me to provide sources of funds. They didn't specify which funds, so I guess they wanted all funds ever? I inquired and two months later I got a cut and pasted response that just repeated the initial request. Coinbase customer support couldn't help, and there was no escalation mechanism. So I just submitted a random collection of funds explanations. 4 months later my account was unlocked.
Super cool. I already used Kraken for everything but now I'll use Kraken while really disliking Coinbase.
- nathanasmith 4y agoI had a situation like that with Robinhood and ended up just writing a long email detailing my job history and previous trading experiences. It was enough to satisfy them and my account was unlocked the same day.