Yesterday I used logs to help a customer who had mis-configured their SAML SSO (the problem was on the IdP side). I use our database audit trail logs to underst

Yesterday I used logs to help a customer who had mis-configured their SAML SSO (the problem was on the IdP side). I use our database audit trail logs to understand the sequence of changes a customer makes that sometimes results in behavior that is surprising if you only look at the current state. We put a big emphasis on the second S in SaaS and we want a magical 1-email support experience whenever possible. Audit logs help this.