5 ms·
In your background of consumer engineering, yes it probably does not matter. But it’s not the same in SaaS
by encoderer 4y ago
In your background of consumer engineering, yes it probably does not matter. But it’s not the same in SaaS
- jedberg 4y agoI've worked in SaaS for years, and I don't have any examples in my history where that's the case. Do you have an example of a case where historical logging was the only way to track down a problem?
- encoderer 4y agoYesterday I used logs to help a customer who had mis-configured their SAML SSO (the problem was on the IdP side). I use our database audit trail logs to understand the sequence of changes a customer makes that sometimes results in behavior that is surprising if you only look at the current state. We put a big emphasis on the second S in SaaS and we want a magical 1-email support experience whenever possible. Audit logs help this.