The 11% layoff is making me sad because Twilio seems to be offering such a cool service. An API to put together your own automated phone service in your program

The 11% layoff is making me sad because Twilio seems to be offering such a cool service. An API to put together your own automated phone service in your programming language of choosing, covering many countries around the world. Man, does this letter give a long laundry list of justifications: > including, among other things: > adverse changes in general economic or market conditions, including labor shortages, supply chain disruptions, a downturn, recession and inflation; > changes in the market for communications; > the impact of COVID-19 on the Company and its customers and partners; > the Company’s ability to adapt its products to meet evolving market and customer demands and rapid technological change; > the Company’s ability to comply with modified or new industry standards, laws and regulations applying to its business; > the Company’s ability to generate sufficient revenues to achieve or sustain profitability; > general economic conditions, including a downturn or recession and rising inflation, that may adversely affect a prospective customer’s ability or willingness to adopt our products, delay a prospective customer’s adoption decision, reduce the revenue that we generate from the use of our products or affect customer retention; > retention of customer data platforms like the Company’s by organizations in times of macroeconomic uncertainty; > the Company’s ability to effectively manage its growth and increase gross margins; > the Company’s ability to compete effectively in an intensely competitive market; > the Company’s ability to attract and retain qualified employees; > the technical reliability of the Company’s products and platform; > the Company’s ability to successfully integrate its acquisitions and risks that the anticipated benefits of such acquisitions and partnerships and investments may not be fully realized or may take longer to realize than expected; > the Company’s ability to close the transactions associated with such partnerships and investments; the impact of recent and future privacy changes on certain third party platforms on the Company and its customers; > and the Company’s ability to manage changes in network service provider fees that it pays in connection with the delivery of communications on its platform and the impact of those fees on gross margin.