People are used to bad software. There are lots of terrible software engineers out there who don't give much thought to user experience, and there are lots of P

People are used to bad software. There are lots of terrible software engineers out there who don't give much thought to user experience, and there are lots of PMs who don't know how to provide a sufficient level of specs. Orgs get big enough that inefficiencies are abundant, and "not my problem" becomes endemic. And then there are the PHBs in non-software-centric orgs who see software as an expense rather than a value center, and so try to cut costs and tighten deadlines. Even netflix has its share of shitty UX, still, and they've primarily been a technology company from the get-go.