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This is a common complaint. The reason they do it is because... it works! It can be counter-intuitive but this is often seen in recommendation systems. In mu

This is a common complaint. The reason they do it is because... it works! It can be counter-intuitive but this is often seen in recommendation systems. In music for example, the song most likely to be played after a song is... that same song again.

danaris 4y ago
It may work in the general case. However, it is painfully clear that there are very obvious categories of products that it does not work on. 99% of the time, if someone buys a refrigerator, they will not be interested in buying another refrigerator. It would not be that difficult for Amazon to detect these product types and give other kinds of recommendations for them. Unless their algorithms and the data that drive them are much, much less comprehensive than they want us to believe.
- swores 4y ago
  Nope, even with items like fridges it's intentional. Most people have not bought a fridge in the last month. Most people will not buy one in the next month. Taking your estimated 99%, that leaves 1% who just bought a fridge but it doesn't work, or didn't fit their room, or for whatever other reason they've sent it for a refund... and are about to want a fridge again! 1% might sound low, but if you look at the group of people who haven't just bought a fridge... maybe only 0.1% of them will buy one in the next year, vs. that suddenly huge-seeming 1% of recent fridge buyers. Suddenly, not such a bad idea to advertise to them :)
  - danaris 4y ago
    But if I've bought a fridge from Amazon, and it doesn't work, surely the first thing I'm going to do is try to return it to Amazon? Most people, after all, don't really have the spare money to buy two fridges at once, so they're going to want their money back from the first one before they buy the second. Once they've started the return process, then Amazon can start recommending new fridges to them. Again: this is all data Amazon totally has access to. Whether they are failing to gather it, failing to recognize its value, or simply choosing not to use it when they know it's creating a lot of bad recommendations, is unclear.
    - swores 4y ago
      I'd guess fridges are annoying enough to be without one that many people who can afford, either through having cash or access to a credit card, would indeed be willing to pay for the second fridge while waiting a few days for the first fridge to ship back and be processed before they get the refund. Or maybe by the time they've fully made up their mind to return the fridge, it's often after they've first decided there is indeed a better fridge out there, and already chosen where to buy it in the day or two before they start a return. In which case the time to advertise to them would be the window after purchase and before initiating a return. Maybe... etc. I don't know for sure, having neither worked at Amazon nor tried to market fridges. But I have seen many examples of this sort of retargeting of people who've just bought something with ads of the same type of thing, where general intuition, even that of experienced marketers yet alone normal shoppers, made it seem like a dumb idea and yet the data actually did prove it was a great use of advertising. So maybe your gut instinct is better than the ad conversion predictions Amazon's code is making, with all their data. But I'd be surprised.
    - tsol 4y ago
      >Again: this is all data Amazon totally has access to. Whether they are failing to gather it, failing to recognize its value, or simply choosing not to use it when they know it's creating a lot of bad recommendations, is unclear. I'm not sure as to their reasoning. But maybe this decision is in fact based on their data? They're a pretty data driven company

danaris 4y ago

It may work in the general case. However, it is painfully clear that there are very obvious categories of products that it does not work on. 99% of the time, if someone buys a refrigerator, they will not be interested in buying another refrigerator. It would not be that difficult for Amazon to detect these product types and give other kinds of recommendations for them. Unless their algorithms and the data that drive them are much, much less comprehensive than they want us to believe.

swores 4y ago
Nope, even with items like fridges it's intentional. Most people have not bought a fridge in the last month. Most people will not buy one in the next month. Taking your estimated 99%, that leaves 1% who just bought a fridge but it doesn't work, or didn't fit their room, or for whatever other reason they've sent it for a refund... and are about to want a fridge again! 1% might sound low, but if you look at the group of people who haven't just bought a fridge... maybe only 0.1% of them will buy one in the next year, vs. that suddenly huge-seeming 1% of recent fridge buyers. Suddenly, not such a bad idea to advertise to them :)
- danaris 4y ago
  But if I've bought a fridge from Amazon, and it doesn't work, surely the first thing I'm going to do is try to return it to Amazon? Most people, after all, don't really have the spare money to buy two fridges at once, so they're going to want their money back from the first one before they buy the second. Once they've started the return process, then Amazon can start recommending new fridges to them. Again: this is all data Amazon totally has access to. Whether they are failing to gather it, failing to recognize its value, or simply choosing not to use it when they know it's creating a lot of bad recommendations, is unclear.
  - swores 4y ago
    I'd guess fridges are annoying enough to be without one that many people who can afford, either through having cash or access to a credit card, would indeed be willing to pay for the second fridge while waiting a few days for the first fridge to ship back and be processed before they get the refund. Or maybe by the time they've fully made up their mind to return the fridge, it's often after they've first decided there is indeed a better fridge out there, and already chosen where to buy it in the day or two before they start a return. In which case the time to advertise to them would be the window after purchase and before initiating a return. Maybe... etc. I don't know for sure, having neither worked at Amazon nor tried to market fridges. But I have seen many examples of this sort of retargeting of people who've just bought something with ads of the same type of thing, where general intuition, even that of experienced marketers yet alone normal shoppers, made it seem like a dumb idea and yet the data actually did prove it was a great use of advertising. So maybe your gut instinct is better than the ad conversion predictions Amazon's code is making, with all their data. But I'd be surprised.
  - tsol 4y ago
    >Again: this is all data Amazon totally has access to. Whether they are failing to gather it, failing to recognize its value, or simply choosing not to use it when they know it's creating a lot of bad recommendations, is unclear. I'm not sure as to their reasoning. But maybe this decision is in fact based on their data? They're a pretty data driven company