Reviews are a huge part of my business, and the third party recommendation site (GigPark) that we use doesn't allow us to edit, delete, or respond to comments.

Reviews are a huge part of my business, and the third party recommendation site (GigPark) that we use doesn't allow us to edit, delete, or respond to comments. I kind of like it like that - it forces us to take care of issues and make sure the customer doesn't end unhappy. It is risky, but motivating.