They used to have very good phone support (at least in Canada), but I think that changed and they now sell premium support packages, sadly. They also used to a

They used to have very good phone support (at least in Canada), but I think that changed and they now sell premium support packages, sadly. They also used to assign us a sales rep, which I never really understood what the purpose was, but I guess that provided a way to channel complaints if necessary. (we only have a dozen baremetal servers, but have not had to contact their support in the past 4 years, except maybe to change of disk once)