The way I read it, he is starting from the "cogs" premise (which may appeal to some people in some situations), and ends up defending rather humane sounding "lo

The way I read it, he is starting from the "cogs" premise (which may appeal to some people in some situations), and ends up defending rather humane sounding "local" principles. One possible tl;dr is: Objective analysis and queuing theory leads to _rejecting of_ all kinds of Talylorian cogs-and-factory-lines style organizational models and hypotheses in software work. Here is btw. a book with empirical results about software work perhaps pointing a bit in the same direction: https://www.amazon.com/Accelerate-Software-Performing-Technology-Organizations/dp/1942788339 https://www.amazon.com/Accelerate-Software-Performing-Techno...