The best IT staff don't spend their time bitching about idiot operators in their companies. They give them the tools to empower them to do their jobs. This come

The best IT staff don't spend their time bitching about idiot operators in their companies. They give them the tools to empower them to do their jobs. This comes down to management. If your management sees IT as merely a cost center, then you're probably going to get shitty IT. If they see it as an efficiency center, you're going to attract better IT. Any manager worth their salt understands that a one-size-fits-all IT strategy is probably stupid. It's not about creating efficiency for the IT department, it's about creating efficiency for the profit-generating arms of the company. But then again, I work at a company that allows the programming team to have their own network, buy their own machines and do whatever they feel like with them (within certain bounds, of course, like PCI compliance).