That is because IT in many companies IT is a not-innovating, ticket handling entity. I've certainly seen my share of it. You file tickets for everything, ther

That is because IT in many companies IT is a not-innovating, ticket handling entity. I've certainly seen my share of it. You file tickets for everything, there is no "thinking" from IT's side, they just do what they are told. This effect seems to be proportional to the IT departments size. Often this is also a result of misguided policies. I worked at places where IT was explicitly barred from hiring programmers that could help automating the processes.