Plus, Apple does a bunch of other stuff to attract people to their stores. They have in-store classes on all of their products. They have the Genius Bar to answ

Plus, Apple does a bunch of other stuff to attract people to their stores. They have in-store classes on all of their products. They have the Genius Bar to answer questions. There's stuff to do there besides just buying the latest thing. You can also learn how to use the thing you bought, or the thing you already have. Good luck finding a sales clerk at the likes of Best Buy or, back in the day, Sears, who can actually tell you how to adjust the TV/washer/dryer/microwave/dishwasher/etc. that you purchased there. All they're interested in is selling the product, getting the sweet add-on of extended warranties and getting you out of the store so they can upsell the next person.