4 ms·

There's replacement hinges, and also a reinforced backplate!

byefruit 4y ago
That's fine (and why I wanted to support Framework in the first place) but do you really expect to buy a new laptop and then have to purchase more parts just to make it work correctly?
- AdamJacobMuller 4y ago
  For an experimental DIY product like Framework? I do, actually, and it's a large part of the reason why I haven't bought one despite thinking the overall project is a good idea.
- linux_is_nice 4y ago
  https://community.frame.work/t/explainer-lid-rigidity-hinge-force-the-cnc-top-cover-and-the-new-4-0kg-hinge-kit/19157 https://community.frame.work/t/explainer-lid-rigidity-hinge-... > If you have a laptop where the lid angle drops on its own while the laptop is stationary, write into support with a video of it, and we’ll send you a new Hinge Kit. I think it should be covered by warranty :)
  - byefruit 4y ago
    I actually think this is resonance they talk about in the last section rather than the hinges themselves. The angle at the bottom of the screen doesn't change, it's the top that flexes back and forward. Coupled with the reflective screen it makes focusing on the monitor really hard when it's on a mount to be at eye height (my Thinkpad and a Dell have no problems on the same mount).
- ycta23342098 4y ago
  That's the whole point of the laptop! You can fix the issue yourself without having to file an RMA, ship it back and buy a whole new laptop. If that doesn't appeal to you and you'd rather buy a whole new laptop because the hinge has a slight wobble then you were never the target audience for this product.
  - whatshisface 4y ago
    Surely there's a middle ground, where you can put more RAM in your laptop but it also comes with working hinges.
    - magicpin 4y ago
      Yes, if you buy a framework today it should come with the new hinges.
  - mmastrac 4y ago
    This is entirely the wrong attitude to have here - _everyone_ is the target audience for the laptop. Fixing it yourself is the option that you have _down the road_ once your laptop has had use, not as a replacement for quality control!
- Rebelgecko 4y ago
  Did you actually tell Framework? If it's a new 12th gen their support should send you replacement hinges for free.

That's fine (and why I wanted to support Framework in the first place) but do you really expect to buy a new laptop and then have to purchase more parts just to make it work correctly?

AdamJacobMuller 4y ago
For an experimental DIY product like Framework? I do, actually, and it's a large part of the reason why I haven't bought one despite thinking the overall project is a good idea.
linux_is_nice 4y ago
https://community.frame.work/t/explainer-lid-rigidity-hinge-force-the-cnc-top-cover-and-the-new-4-0kg-hinge-kit/19157 https://community.frame.work/t/explainer-lid-rigidity-hinge-... > If you have a laptop where the lid angle drops on its own while the laptop is stationary, write into support with a video of it, and we’ll send you a new Hinge Kit. I think it should be covered by warranty :)
- byefruit 4y ago
  I actually think this is resonance they talk about in the last section rather than the hinges themselves. The angle at the bottom of the screen doesn't change, it's the top that flexes back and forward. Coupled with the reflective screen it makes focusing on the monitor really hard when it's on a mount to be at eye height (my Thinkpad and a Dell have no problems on the same mount).
ycta23342098 4y ago
That's the whole point of the laptop! You can fix the issue yourself without having to file an RMA, ship it back and buy a whole new laptop. If that doesn't appeal to you and you'd rather buy a whole new laptop because the hinge has a slight wobble then you were never the target audience for this product.
- whatshisface 4y ago
  Surely there's a middle ground, where you can put more RAM in your laptop but it also comes with working hinges.
  - magicpin 4y ago
    Yes, if you buy a framework today it should come with the new hinges.
- mmastrac 4y ago
  This is entirely the wrong attitude to have here - _everyone_ is the target audience for the laptop. Fixing it yourself is the option that you have _down the road_ once your laptop has had use, not as a replacement for quality control!
Rebelgecko 4y ago
Did you actually tell Framework? If it's a new 12th gen their support should send you replacement hinges for free.