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It's an 'enterprise' thing. What's an enterprise thing? The most simple tasks are unnecessarily complex. Janky and slow UI that is at least 10 years behind in

It's an 'enterprise' thing. What's an enterprise thing? The most simple tasks are unnecessarily complex. Janky and slow UI that is at least 10 years behind in terms of web norms. It uses its own proprietary versions of standard languages like SOQL, APEX, Lightning, Visualforce instead of SQL, Java/Groovy/Kotlin/Scala/etc., Angular/React/Vue/etc., and HTML/CSS. Absurd data and API limitations for the kind of product it purports to be. Confusing terminology and multiple tools that do the same thing. Buggy IDE and REST implementation. Poor and/or convoluted integrations. Eye-watering license costs. So yeah, classic 'enterprise' product. On the plus side, it's not as terrible as most other enterprise CRM solutions that somehow manage to be even worse.

Certhas 4y ago
That explains nothing. What problem does the product solve for enterprise, to make it worth the pain? Why don't enterprise customers then do the sane thing that is so obvious to you?
- deleted 4y ago
  [deleted]
- vogon_laureate 4y ago
  It enables sales & marketing teams to customise their workflows, capture their vital information on leads and contacts, produce reports, etc. It just has the mindshare and brand to capture the attention of most of the decision-makers in large firms and at the scale they operate, it kind of became the de facto market leader because of inertia and the expense of migrating and retraining to other tools.
  - mousetree 4y ago
    What are the tools would you suggest large firms migrate to?
    - cosmodisk 4y ago
      There are no better alternatives. Salesforce is at the top of the league, all the others are catching up at best.
    - vogon_laureate 4y ago
      That's the thing. There really isn't really anything better. I've used at least a dozen CRM systems. Some fairly good, easy to use, innovative even, but few manage to have the full capabilities of SF. of the anecdotes I've heard about large migrations away from SF, it's been to Microsoft Dynamics 365 or Hubspot, which seem to be the main contenders ATM.
Eric_WVGG 4y ago
I had to make a web app sync with Salesforce a couple years back, and walked away with a similar impression. It’s like every awful idea that the rest of the industry discarded quietly made a home there (remember SOAP?). One particular gem: the platform prides itself on extreme flexibility of metadata, the ability to throw together new columns and tables to suit any need. One atomic data object is an address (street city state zip nation), every Person entry in the database could have one. In the company I was working for, it was very common for the customers (rich people) to have multiple homes, so I was tasked with adding support for that. It turned out that the ability to have multiple address units for a user was a “just around the corner” feature for fifteen years with no end in sight… Salesforce belongs in the bonfire with Internet Explorer 6 and AOL.
- iamacyborg 4y ago
  Just create an "Address" custom object, duh. /s
Cthulhu_ 4y ago
But it has thousands of features that you can't just rewrite in technology-du-jour. This is why it's important to pick standard solutions for any new project, instead of whatever is cool these days. That does mean it might be better to just pick angular or whatever.

Certhas 4y ago

That explains nothing. What problem does the product solve for enterprise, to make it worth the pain? Why don't enterprise customers then do the sane thing that is so obvious to you?

deleted 4y ago
[deleted]
vogon_laureate 4y ago
It enables sales & marketing teams to customise their workflows, capture their vital information on leads and contacts, produce reports, etc. It just has the mindshare and brand to capture the attention of most of the decision-makers in large firms and at the scale they operate, it kind of became the de facto market leader because of inertia and the expense of migrating and retraining to other tools.
- mousetree 4y ago
  What are the tools would you suggest large firms migrate to?
  - cosmodisk 4y ago
    There are no better alternatives. Salesforce is at the top of the league, all the others are catching up at best.
  - vogon_laureate 4y ago
    That's the thing. There really isn't really anything better. I've used at least a dozen CRM systems. Some fairly good, easy to use, innovative even, but few manage to have the full capabilities of SF. of the anecdotes I've heard about large migrations away from SF, it's been to Microsoft Dynamics 365 or Hubspot, which seem to be the main contenders ATM.

Eric_WVGG 4y ago

I had to make a web app sync with Salesforce a couple years back, and walked away with a similar impression. It’s like every awful idea that the rest of the industry discarded quietly made a home there (remember SOAP?). One particular gem: the platform prides itself on extreme flexibility of metadata, the ability to throw together new columns and tables to suit any need. One atomic data object is an address (street city state zip nation), every Person entry in the database could have one. In the company I was working for, it was very common for the customers (rich people) to have multiple homes, so I was tasked with adding support for that. It turned out that the ability to have multiple address units for a user was a “just around the corner” feature for fifteen years with no end in sight… Salesforce belongs in the bonfire with Internet Explorer 6 and AOL.

iamacyborg 4y ago
Just create an "Address" custom object, duh. /s

Cthulhu_ 4y ago

But it has thousands of features that you can't just rewrite in technology-du-jour. This is why it's important to pick standard solutions for any new project, instead of whatever is cool these days. That does mean it might be better to just pick angular or whatever.