What a lot of people don’t realize about QA is that it’s also a point of Empathy to your end users. Some might think it’s the PMs job to think as an end user bu

What a lot of people don’t realize about QA is that it’s also a point of Empathy to your end users. Some might think it’s the PMs job to think as an end user but in my experience PMs are so bogged down with other sales adjacent duties that they rarely if ever can provide that pillar. This is a core issue with for example Google products where MANUAL PROCESS BAD seems to be a religious bastion.