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Apple and Google both have all subscriptions in a single place that are easy to manage, this user just doesn't know how to access them. This is normal. My pare

Apple and Google both have all subscriptions in a single place that are easy to manage, this user just doesn't know how to access them. This is normal. My parents do not understand the iOS settings app at all, and it confuses them that they have to leave their app to manage their apps in a different app. I don't think Apple (or Google) got this right, there is definitely room for improvement for average user UX

silviot 4y ago
Definitely correct: I didn't remember how to access them (I actually did it in the past, but forgot exactly how. My point still stands, I believe: it's too hard, not prominent enough. In particular I was disappointed by the "Manage subscriptions" link that brought me to a screen where I could not do that.
mynameisvlad 4y ago
Apple asks you if you want to keep or cancel your subscription when you uninstall an app that has an active sub. There’s also several entry points to the UI, including from the App Store and Settings. Ideally there’d be a deep link option for other apps to link into it, but I’d say Apple clearly has a better experience and makes it easier to cancel these subscriptions. https://ibb.co/JBz5Rgh https://ibb.co/JBz5Rgh
- criley2 4y ago
  Based on the support that I provide to my iOS parents and grandparents, I think the Apple UX is unacceptably bad. Fwiw, google has every feature you listed, so that's not "clearly better". Weird to call something "clearly better" when you don't even do a comparison, you just list features.
  - mynameisvlad 4y ago
    I mean, it is “clearly better” in that it provides all that Google has, plus a prompt to cancel the subscription, something grandparent comment specifically complained about Google not having. That alone is a “clearly better” experience. It’s also a comment; what do you expect, an ASCII table giving you a play by play of every feature? You are free to have your own anecdotal experiences but that doesn’t change that objectively, Apple has a slight leg up.

silviot 4y ago

Definitely correct: I didn't remember how to access them (I actually did it in the past, but forgot exactly how. My point still stands, I believe: it's too hard, not prominent enough. In particular I was disappointed by the "Manage subscriptions" link that brought me to a screen where I could not do that.

mynameisvlad 4y ago

Apple asks you if you want to keep or cancel your subscription when you uninstall an app that has an active sub. There’s also several entry points to the UI, including from the App Store and Settings. Ideally there’d be a deep link option for other apps to link into it, but I’d say Apple clearly has a better experience and makes it easier to cancel these subscriptions. https://ibb.co/JBz5Rgh https://ibb.co/JBz5Rgh

criley2 4y ago
Based on the support that I provide to my iOS parents and grandparents, I think the Apple UX is unacceptably bad. Fwiw, google has every feature you listed, so that's not "clearly better". Weird to call something "clearly better" when you don't even do a comparison, you just list features.
- mynameisvlad 4y ago
  I mean, it is “clearly better” in that it provides all that Google has, plus a prompt to cancel the subscription, something grandparent comment specifically complained about Google not having. That alone is a “clearly better” experience. It’s also a comment; what do you expect, an ASCII table giving you a play by play of every feature? You are free to have your own anecdotal experiences but that doesn’t change that objectively, Apple has a slight leg up.