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I subscribed to the free trial for the Play store app, tried it a bit, and now I'd like to cancel my subscription. I found a "Manage subscriptions" link in the

I subscribed to the free trial for the Play store app, tried it a bit, and now I'd like to cancel my subscription. I found a "Manage subscriptions" link in the app, and it points to the Play Store app. I can't find an "unsubscribe" button there. If I try o uninstall the app I'm explicitly told "Your active subscriptions will not be canceled". I spent ten minutes looking for this, and I'm a web developer. How on earth will regular Joe be able to unsubscribe this? Also, can anyone point me in the right direction?

lozenge 4y ago
Did you try the Google Wallet and Google Pay apps? Could be in either of those. Edit: for me it's Play Store, round profile button/account switcher in top right, Payments and Subscriptions.
aetherane 4y ago
Click on your image in the corner, there is a payments and subscriptions button. Click unsubscribe.
- silviot 4y ago
  Found it, Thanks!
drexlspivey 4y ago
That’s one thing that Apple got right, you can cancel any subscription from settings so you don’t have to deal with that crap.
- criley2 4y ago
  Apple and Google both have all subscriptions in a single place that are easy to manage, this user just doesn't know how to access them. This is normal. My parents do not understand the iOS settings app at all, and it confuses them that they have to leave their app to manage their apps in a different app. I don't think Apple (or Google) got this right, there is definitely room for improvement for average user UX
  - silviot 4y ago
    Definitely correct: I didn't remember how to access them (I actually did it in the past, but forgot exactly how. My point still stands, I believe: it's too hard, not prominent enough. In particular I was disappointed by the "Manage subscriptions" link that brought me to a screen where I could not do that.
  - mynameisvlad 4y ago
    Apple asks you if you want to keep or cancel your subscription when you uninstall an app that has an active sub. There’s also several entry points to the UI, including from the App Store and Settings. Ideally there’d be a deep link option for other apps to link into it, but I’d say Apple clearly has a better experience and makes it easier to cancel these subscriptions. https://ibb.co/JBz5Rgh https://ibb.co/JBz5Rgh
    - criley2 4y ago
      Based on the support that I provide to my iOS parents and grandparents, I think the Apple UX is unacceptably bad. Fwiw, google has every feature you listed, so that's not "clearly better". Weird to call something "clearly better" when you don't even do a comparison, you just list features.
      - mynameisvlad 4y ago
        I mean, it is “clearly better” in that it provides all that Google has, plus a prompt to cancel the subscription, something grandparent comment specifically complained about Google not having. That alone is a “clearly better” experience. It’s also a comment; what do you expect, an ASCII table giving you a play by play of every feature? You are free to have your own anecdotal experiences but that doesn’t change that objectively, Apple has a slight leg up.
fnordpiglet 4y ago
Realistically you shouldn’t be allowed to unsub without first posting your impressions on HN
- silviot 4y ago
  I loved the AI driven piece recognition. It worked great! But all the things around it are not that good for the price I'd be paying. In particular, I'd like to be able to use the recognition to build a small db of all the pieces I have in each box, so that when I can't find a piece I can use the db to help locate it. I believe it would have worked better, instead of building an app and targeting end user, to build an API service and target developers. This way many different products could be made with this feature.

lozenge 4y ago

Did you try the Google Wallet and Google Pay apps? Could be in either of those. Edit: for me it's Play Store, round profile button/account switcher in top right, Payments and Subscriptions.

aetherane 4y ago

Click on your image in the corner, there is a payments and subscriptions button. Click unsubscribe.

silviot 4y ago
Found it, Thanks!

drexlspivey 4y ago

That’s one thing that Apple got right, you can cancel any subscription from settings so you don’t have to deal with that crap.

criley2 4y ago
Apple and Google both have all subscriptions in a single place that are easy to manage, this user just doesn't know how to access them. This is normal. My parents do not understand the iOS settings app at all, and it confuses them that they have to leave their app to manage their apps in a different app. I don't think Apple (or Google) got this right, there is definitely room for improvement for average user UX
- silviot 4y ago
  Definitely correct: I didn't remember how to access them (I actually did it in the past, but forgot exactly how. My point still stands, I believe: it's too hard, not prominent enough. In particular I was disappointed by the "Manage subscriptions" link that brought me to a screen where I could not do that.
- mynameisvlad 4y ago
  Apple asks you if you want to keep or cancel your subscription when you uninstall an app that has an active sub. There’s also several entry points to the UI, including from the App Store and Settings. Ideally there’d be a deep link option for other apps to link into it, but I’d say Apple clearly has a better experience and makes it easier to cancel these subscriptions. https://ibb.co/JBz5Rgh https://ibb.co/JBz5Rgh
  - criley2 4y ago
    Based on the support that I provide to my iOS parents and grandparents, I think the Apple UX is unacceptably bad. Fwiw, google has every feature you listed, so that's not "clearly better". Weird to call something "clearly better" when you don't even do a comparison, you just list features.
    - mynameisvlad 4y ago
      I mean, it is “clearly better” in that it provides all that Google has, plus a prompt to cancel the subscription, something grandparent comment specifically complained about Google not having. That alone is a “clearly better” experience. It’s also a comment; what do you expect, an ASCII table giving you a play by play of every feature? You are free to have your own anecdotal experiences but that doesn’t change that objectively, Apple has a slight leg up.

fnordpiglet 4y ago

Realistically you shouldn’t be allowed to unsub without first posting your impressions on HN

silviot 4y ago
I loved the AI driven piece recognition. It worked great! But all the things around it are not that good for the price I'd be paying. In particular, I'd like to be able to use the recognition to build a small db of all the pieces I have in each box, so that when I can't find a piece I can use the db to help locate it. I believe it would have worked better, instead of building an app and targeting end user, to build an API service and target developers. This way many different products could be made with this feature.